Bettery Privacy Policy — Our Commitment to Protecting Your Data

Bettery User privacy in Bangladesh is our top priority. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have over your information.

This Policy BetteryApplies to the website (bettery.best), mobile app, and all associated digital services. Bettery Continued use of the site constitutes acceptance of this policy.

The English version of this policy is authoritative and has been prepared in accordance with applicable data protection regulations in Bangladesh. Bangladeshi courts have jurisdiction over any legal disputes.

Bettery Two main types of information are collected — what you provide directly, and what is generated automatically through your use of the platform.

What you provide directly:

• At registration: name, phone number, date of birth, and email.
• For KYC verification: a photo of your National ID (NID) or passport, and a selfie.
• At the time of payment: bKash or Nagad number (card numbers are not stored directly).
• When you contact support: details of the conversation.

Automatically Collected Data:

• Device Information: model, operating system, browser type.
• Log data: IP address, login times, and pages visited.
• Usage Patterns: which games or bet markets you use most.
• Cookie data: used for session management and remembering your preferences.

Bettery Your data is used only for specific, clearly defined purposes — all of which are outlined below. No hidden agendas.

• Service Delivery: Account management, bet processing, and payment completion.
• Identity Verification: Confirming age and identity, completing KYC requirements.
• Security: Prevention of fraud, money laundering, and account hacking.
• Contact: Sending transaction confirmations, password resets, and urgent notifications.
• Service Improvement: Anonymised analysis to improve the interface and features.
• Legal Obligations: Meeting regulatory reporting requirements.
• Marketing (with consent): Keeping you informed about promotional offers, if you wish.

Only anonymised data is used for analytics. No analysis is conducted that targets you personally by name or identity.

Bettery We share data with a limited number of trusted partners, only in specific circumstances and for defined purposes. No sharing occurs beyond this.

• Payment Partners: bKash, Nagad, Rocket & Bank — only the information necessary to complete the transaction.
• KYC Partner: Trusted third-party identity verification providers — each bound by their own strict privacy policies.
• Cloud Service: Data hosting partners that are ISO 27001 certified.
• Legal Obligations: Upon a court order or lawful request from a government authority.

Under No Circumstances Bettery Your data is never sold or transferred to advertisers, data brokers, or data marketplaces.

BetteryThe website and app use cookies — small data files stored in your browser or device that help improve your experience.

• Essential Cookies: Maintaining login sessions and site security — the site cannot function without these.
• Functional Cookies: Remembering your preferred language and settings.
• Analytics Cookies: Understanding anonymous usage patterns — which pages are visited and how often.
• Marketing Cookies (Optional): Showing relevant offers based on your preferences.

Cookies can be disabled from your browser settings, though some features may not function properly as a result. On the mobile app, tracking can be managed through your device settings.

Bettery Your data is never held longer than necessary. Retention periods vary depending on the type of information.

• Account Information: For the duration of the active account and 5 years after closure (as required by law).
• Transaction Records: 7 years — mandatory under financial regulations.
• KYC Documents: 5 years after account closure.
• Log Data: Automatically deleted after 12 months.
• Support Conversations: 2 years.
• Marketing Data: Deleted immediately upon withdrawal of consent.

Once the retention period expires, data is permanently and securely deleted — it is not archived. In exceptional circumstances (such as an ongoing legal case), the retention period may be extended, and you will be informed accordingly.

BetteryYou have specific rights over your data at . Exercising these rights is free of charge.

Bettery We use industry-standard technology and processes to protect your data — not just because regulations require it, but because we genuinely believe it matters.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Tokenization: Tokens are used in place of storing payment details directly.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Regular audits: Annual penetration testing conducted by third-party security specialists.
• Data Segregation: Personal data and financial data are stored on separate, secured servers.
• Access control: Bettery staff are granted access only to the data necessary for their role.

Bettery Strictly not for users under 18. We do not knowingly collect any data from minors.

• Age verification is mandatory at the time of registration.
• Age is re-verified during the KYC process.
• Any account found to belong to a minor will be closed immediately.
• If you have concerns, parents or guardians can reach us at support@bettery.best.

If you become aware that a minor has Bettery is being used, please contact us immediately. We will take prompt action and delete any collected data associated with that account.

Bettery This policy may be updated to reflect service improvements or legal changes. For significant updates, at least 15 days' notice will be given in advance.

• The date of any change is always shown at the top of the page as "Last Updated".
• For significant changes, you will be notified by email or in-app notification.
• Even After Changes Bettery Continued use of the platform constitutes acceptance of the updated policy.
• If you do not agree, you may request to close your account.

For any privacy-related questions, data access requests, or complaints, please contact us directly.

If you are unsatisfied with our response, you have the right to file a complaint with the relevant regulatory authority in Bangladesh.